Frequently Asked Questions

What do the order statuses mean?

Log in and open My Orders to see live updates on every order you've placed:

• Pending — the order is waiting in the queue.
• In Progress — the order is actively running.
• Processing — the order was accepted and started directly (no queue wait).
• Completed — the order finished successfully.
• Partial — only part of the order could be delivered; the undelivered part was automatically refunded.
• Cancelled — the order was cancelled and fully refunded.
• Failed — something went wrong before the order could start. Please contact Support if you see this.

Why is my order taking so long?

An order can take up to 72 hours to complete, regardless of its size or type — this is normal and expected. Common reasons for delays include a high volume of orders, temporary technical issues, or peak load periods.

While an order is within its first 72 hours, it generally can't be cancelled. If an order is still incomplete after 72 hours, please reach out to Support via our Discord server so we can look into it.

What does "Instant Start" mean?

Instant Start means your order is sent for processing right away instead of waiting in a queue. You can tell it worked if the order shows Processing instead of Pending in My Orders. Even with Instant Start, full completion can still take up to 72 hours — it just means the order started immediately, not that it finishes instantly.

What do the speed labels mean? (Slow, Medium, Fast, Super Instant)

This is different from Instant Start — speed describes how quickly the order fills up once it's running, not whether it had to wait in a queue first.

• Slow — takes longer, but often more stable.
• Medium — a balance of speed and quality.
• Fast — quick delivery.
• Super Instant — very fast delivery, typically minutes to a few hours rather than days.

Even Super Instant orders can occasionally take up to 72 hours under heavy load — but if it's been running for several hours with no progress at all, contact Support. You can preview a service's typical speed before ordering: open the service and check the speed indicator, which shows how long the last few orders took to complete.

This is important: always use the direct link to the account or post, not a link copied from your browser's address bar.

Correct examples

• Instagram Followers → https://instagram.com/youraccount
• TikTok Followers → https://tiktok.com/@youraccount
• Facebook Followers → https://facebook.com/youraccount
• YouTube Subscribers → https://youtube.com/@youraccount

How to get the correct link

• Open the account profile or post in the app
• Tap Share → Copy Link
• Paste that link into your order

If you use a link copied from your browser's address bar instead, your order may not start at all or may be significantly delayed — and in most cases, a refund won't be possible if the wrong link format caused the issue.

Max 10M

The maximum quantity you can order in a single order — in this example, 10 million. Need more? Simply place multiple orders.

Day 100K

A daily delivery cap — at most 100,000 units will be delivered per day for that service, to keep delivery stable and consistent.

Multiple emojis after a service name

Several emojis (e.g. 👍 ❤️ 😂) mean the service is a mixed service — you'll receive a combination of different reaction or engagement types rather than a single one.

Post Views: Last 10 Post, Last 500 Post, Single Post

This controls how views are distributed across your content:

• Last 10 Post — views are spread across your most recent 10 posts.
• Last 500 Post — spread across your most recent 500 posts.
• Single Post — all views go to one specific post.

Example: if you have 20 posts and want all of them covered, choose "Last 20 Post" or higher.

"Most Popular"

Shown on the service that other customers choose most often — usually a good indicator of solid value and quality.

Country/Region labels (Worldwide, USA, Europe, etc.)

Indicates where the accounts delivering the service are from:

• Worldwide — a mix of countries (e.g. German, Russian, French, and other European accounts).
• USA — accounts from the United States.
• Europe — accounts from European countries.
• A specific country — accounts from that country only.

Choose based on your target audience or where you want the activity to appear to come from.

Why did my numbers drop?

• Fast services can have a higher drop rate — a slightly slower service is often more stable.
• "No Refill" services come with no replacement guarantee.
• "High Drop" services use lower-quality accounts that are more likely to get banned by the platform over time.
• Platform algorithm or policy changes can affect stability across the board.
• Using an invalid link format or targeting a private account can also affect delivery and retention.

For anything important, we recommend using HQ or UHQ services to minimize drops.

Drop rate levels

• 🟢 No Drop — nothing is lost after delivery; the strongest guarantee available.
• 🟡 Low Drop — only a small percentage is typically lost; a solid, stable choice.
• 🟠 Medium Drop — a noticeable but predictable amount may be lost; fine for most orders.
• 🔴 High Drop — a significant portion may disappear over time; best suited for testing or low-cost use, not important projects.

Even a "No Drop" service can occasionally lose some numbers — see the reasons above.

Account quality: LQ, HQ, UHQ

• LQ (Low Quality) — cheap accounts that often look automated, with spam-like names. Highest drop risk.
• HQ (High Quality) — accounts with profile pictures and realistic usernames. Reasonably safe.
• UHQ (Ultra High Quality) — realistic accounts with real-looking names, photos, their own posts, and genuine followers. Lowest drop risk, and often the better value long-term despite the higher upfront price.

What does "Refill" and "No Refill" mean?

Refill means that if some of the delivered amount disappears after your order completes, we'll top it back up for free. For example, if you order 1,000 followers with refill and 200 later disappear, those 200 can be re-added at no extra cost.

Services marked No Refill don't include this guarantee — anything lost afterward isn't replaced.

How and when can I request a refill?

Refill requests can only be submitted starting 24 hours after the order completes. To request one, contact Support with your order ID — refills are usually reprocessed within minutes to a few hours once submitted, and can be requested once every 24 hours per order.

What is Dripfeed?

Dripfeed spreads a single order out over several smaller runs across time instead of delivering it all at once — this makes growth look more natural and lowers the risk of the platform flagging your account.

The math: Runs × Amount = Total cost. If you want 10,000 followers delivered over 10 runs, set 10 Runs and an Amount of 1,000 — not an Amount of 10,000, which would order 100,000 in total by mistake.

What is Interval?

Interval sets the time gap between each run. With a 60-minute interval: Run 1 completes → the system waits 60 minutes → Run 2 starts → and so on. Spacing runs out like this helps growth look organic, which matters most on platforms that flag sudden spikes.

How do Reports work?

Reports means an account gets reported/flagged a set number of times. How many reports it takes to actually remove an account varies a lot — some accounts come down after around 100 reports, others need 10,000 or more, and the platform ultimately decides. In general, a higher report count costs more but has a better success rate.

How do I use a Promo Code?

If you have a promo code (often shared by content creators or partners), enter it in the Promo Code section of your account and redeem it. Depending on the code, you'll receive a discount or free balance.

How does the Affiliate Program work?

Invite friends and earn a commission on their purchases. For example, if a friend you referred adds 10€ to their balance, you might earn 1€ credited to your own account.

Commissions only apply to purchases made through Automatic Checkout — deposits made via a support ticket or any other non-checkout method don't count toward affiliate earnings.

What is Website Traffic?

Website Traffic sends visitors to your site. Ordering 10,000 Website Traffic means 10,000 visits (bots, or in some cases real visitors depending on the service) will land on your site and stay for a short to longer period, increasing your traffic metrics.

What are Roblox Connections?

These are Roblox friend requests — ordering them sends friend requests to your Roblox account.

What are Telegram Bot Starts?

Telegram Bot Starts increase your bot's monthly active user count. For example, ordering 10,000 Bot Starts makes your bot display roughly 10,000 monthly active users.

What is my API Key and how do I use it?

Your API Key lets you place orders, check order status, and check your balance programmatically — handy if you want to resell Galaxy Panel services through your own website or platform. Full documentation with example requests is available on the API page, and your key itself is managed from your Profile.

When should I regenerate my API Key?

Regenerate it if you suspect it's been exposed or compromised, if someone unauthorized may have gotten hold of it, or simply as a precaution. You can do this any time from your Profile page — the old key stops working immediately.

Never share your API Key with anyone. It works like a password: whoever has it can place real orders and spend your balance. Don't paste it into public code, chats, or anywhere it could be seen by others.