Frequently Asked Questions

How do I place my first order?

1. Create an account and log in. You can browse Services & Prices before you register.
2. Add funds on the Add Funds page (see "Payments & balance").
3. Open New Order, choose a platform, a category and a service. You can also search by service ID or name, or pick one of your starred favourites.
4. Paste your link and enter the quantity. The price is calculated live under "Charge" - including your discounts - before you confirm.
5. Click Place order. Follow it in My Orders.

Prices are per 1,000 units. Every service shows its minimum and maximum quantity and its average completion time, based on its most recent orders.

Which currency is my balance in?

Your balance, prices and deposits are always calculated in euro (EUR). If more currencies are available, a small selector next to your balance in the sidebar lets you display amounts in another currency - this only changes how amounts are shown. Payments are always made in euro.

What is "Announcements" in the sidebar?

When we publish news, you may see a popup. If you closed it by accident, open Announcements in the sidebar - it lists every current announcement so you can read it again.

How do I add funds?

Open Add Funds, choose a payment method, enter the amount and follow the steps shown for that method. Every method has its own minimum (and sometimes maximum) amount, shown on the page.

• Automatic checkout - you pay on the payment provider's page and your balance is credited automatically as soon as the payment is confirmed. No ticket needed.
• Manual methods - you follow the instructions, submit your request, and our team checks and credits it. This can take longer than automatic checkout.

If a method charges a fee, it is shown before you confirm and the credited amount is listed in your deposit history.

What do the deposit statuses mean?

• Pending - waiting for the payment to be confirmed or for our review.
• Approved - credited to your balance.
• Rejected - our team did not approve the request. Open a ticket in Support (category "Payment") if you think this is a mistake.
• Expired - the payment window of an automatic checkout ran out before the payment arrived. Simply start a new deposit.

My payment is not showing up - what now?

Wait a few minutes for automatic payments (crypto confirmations can take a little while). If it is still pending after that, open a ticket in Support, choose the category Payment and tell us the amount, the method and your transaction ID.

Can I withdraw or get my balance refunded?

No. Balance can only be spent on orders and cannot be paid out or sent back to PayPal, crypto or any other method. Details are in our Terms of Service.

Which link do I have to use?

Always use the direct link to the account or post - not a link copied from your browser's address bar. What you need depends on the service:

• Followers / Subscribers / Members need a profile link, e.g. https://instagram.com/youraccount, https://tiktok.com/@youraccount, https://youtube.com/@youraccount.
• Likes / Views / Comments / Shares need a post or video link, e.g. https://instagram.com/p/..., https://x.com/youraccount/status/....
• Telegram needs the public link of your channel or group (https://t.me/yourchannel). Private invite links (t.me/+...) cannot be used.

How to get the correct link: open the profile or post in the app, tap Share → Copy link and paste it into your order. The account or post must be public.

A wrong link can stop an order from starting or delay it - and in most cases we cannot refund an order that was placed with a wrong link.

Why was my order rejected?

GP checks every order before it is placed, and tells you the reason. Nothing is charged when an order is rejected. The most common reasons:

• The link does not match the service - for example a TikTok link for an Instagram service, or a post link for a Followers service. Use the format shown in the message.
• The quantity is outside the allowed range - see the minimum and maximum of the service.
• Not enough balance - add funds first.

Need more than the maximum? Place several orders - orders on the same link wait for each other automatically (see below).

Can I order the same thing on the same link twice at the same time?

Yes, you can place the order - GP simply lets it wait. Overlapping orders on one link can interfere with each other and make delivery harder to track, so the second order gets the status Waiting and starts automatically as soon as the earlier order on that link has finished. It is already paid, you do not have to do anything. If you cancel a waiting order, it is refunded in full. Orders placed through the Discord bot's free-order feature are the exception: they are declined while you have an open order on the same link.

Can I order for several links at once?

Yes - tick Mass order on the New Order page and enter one link per line (up to 50). The quantity above is used for every link; to use another quantity for one link, write it after the link, for example https://... 500. Everything is checked first: if one line is wrong or your balance is not enough for all of them, nothing is ordered. Mass order is available for services with a normal quantity or a fixed package, not for services that need extra input such as comments or usernames, and not together with a drip feed.

What is a Drip Feed?

With Drip feed (checkbox on the New Order page) your order is split into several runs that are delivered one after the other with a pause (interval) in between, for example 5 runs every 30 minutes. This looks more natural than one big order. You pay for all runs when you place it, you can follow it under Drip Feed Orders. A run starts when its time has come and no other order is running on the link. If a run fails or is cancelled, the drip feed stops and the runs that did not start are refunded.

How do "Custom Comments" services work?

Instead of a quantity you enter your own comments - one comment per line. The number of lines is your quantity, so it must stay between the service's minimum and maximum.

What do the order statuses mean?

Live updates for every order are in My Orders:

• Waiting - another order on the same link is still running (or it is the next run of a drip feed). It is already paid and starts automatically.
• Pending - the order is waiting in the queue.
• In progress - the order is running.
• Processing - the order was accepted and started directly, without waiting in the queue.
• Completed - the order finished successfully.
• Partial - only part of the order could be delivered. The undelivered part is refunded to your balance automatically.
• Cancelled - the order was cancelled and refunded in full.
• Failed - something went wrong before the order could start. Please contact Support.

Why is my order taking so long?

An order can take up to 72 hours to complete, regardless of size or type - this is normal. Typical reasons for delays are a high volume of orders, temporary technical issues or peak load.

If an order is still not finished after 72 hours, or a service that is usually fast shows no progress at all for many hours, open a ticket in Support or contact us on our Discord server.

Before ordering, check the Average time of a service in Services & Prices or on New Order - it shows how long the most recent orders really took.

What does "Refill" mean?

If part of the delivered amount disappears after your order completed, we top it up for free - for example, 200 of 1,000 followers drop, 200 are added again. Services marked No Refill, High Drop or No Warranty do not include this guarantee.

What does "No Warranty" mean?

Services labelled No Warranty come with no guarantee of any kind: no refill, no replacement and no refund - not for numbers that drop later, and not for orders that did not deliver as hoped. They are usually the cheapest option. Only choose them if you accept that risk; for anything important, pick a service with refill and a low drop level.

What does not change: units that could not be delivered at all (Partial or Cancelled orders) are still returned to your balance automatically.

How do I request a refill?

Press the Refill button next to the order in My Orders. It appears when all of these are true:

• the service offers refill,
• the service is still active - once a service is deactivated or removed, its refill is no longer available,
• the order is Completed or Partial and finished at least 24 hours ago,
• the refill period of the service has not ended yet (it is counted from the completion of the order - for most services 30 days, some differ),
• your last refill request on this order is at least 24 hours old.

After you request a refill, follow its progress on the My Refills page - every request gets its own Refill ID and a status (Pending, In progress, Completed, Rejected or Error), which we keep up to date automatically. The order ID there links straight to the order.

"Refill available soon" next to an order means the 24-hour wait is still running. Refills are usually processed within minutes to a few hours.

Can I cancel an order?

For services that allow it, a Cancel button appears in My Orders while the order is Pending, In progress or Processing. Your request is passed on and the order stays as it is until it is confirmed - then it becomes Cancelled (full refund) or Partial (you get the undelivered part back). Without a Cancel button, an order cannot be cancelled once it has started.

Why did my numbers drop?

• Fast services can drop more - a slightly slower service is often more stable.
• No Refill and No Warranty services come without a replacement guarantee.
• High Drop services use lower-quality accounts that platforms remove more often.
• Changes of a platform's algorithm or rules can affect stability across the board.
• A private account or a wrong link format can affect delivery and retention.

For anything important, choose HQ or UHQ services with a low drop level.

Drop levels and account quality

• 🟢 No Drop - nothing should be lost after delivery; the strongest guarantee.
• 🟡 Low Drop - only a small share is typically lost.
• 🟠 Medium Drop - a noticeable but predictable amount may be lost; fine for most orders.
• 🔴 High Drop - a large part may disappear; for testing or low-budget use only.

• LQ (low quality) - cheap accounts that often look automated. Highest drop risk.
• HQ (high quality) - accounts with profile pictures and realistic names. Reasonably safe.
• UHQ (ultra high quality) - realistic accounts with photos, posts and followers of their own. Lowest drop risk and often the better value in the long run.

Even "No Drop" cannot be guaranteed to the last unit - see Terms of Service.

What do labels like "Max 10M" or "Day 100K" mean?

Max 10M is the maximum quantity per order (here 10 million) - for more, place several orders. Day 100K is a daily delivery cap: at most 100,000 units are delivered per day, which keeps delivery stable.

Speed labels (Slow, Medium, Fast, Super Instant)

They describe how quickly an order fills up once it runs: Slow takes longer but is often more stable, Medium balances speed and quality, Fast delivers quickly, Super Instant is typically done within minutes to a few hours. "Instant start" means the order is sent right away instead of waiting - the order then shows Processing instead of Pending. Even then, completion can take up to 72 hours under heavy load.

Several emojis after a name (👍 ❤️ 😂)

The service is mixed: you receive a combination of different reactions instead of a single one.

Post views: Last 10 Post, Last 500 Post, Single Post

This is how views are spread over your content: Last 10 / Last 500 Post distributes them over your most recent 10 / 500 posts, Single Post sends all views to one post. Example: you have 20 posts and want all of them covered - choose "Last 20 Post" or higher.

Country and region labels (Worldwide, USA, Europe, ...)

They show where the delivering accounts come from: Worldwide is a mix of countries, USA / Europe / a specific country only deliver from there. Choose according to your target audience.

How do discounts work?

The more you spend in total, the more you save: reaching a spending threshold unlocks a tier with a discount on every order. The Discount page shows all tiers and how much is missing for the next one. The discount is applied automatically - you see it in the charge preview before you order.

Different discounts (for example a tier and a promo code) do not add up - the best one applies.

How do I use a promo code?

Enter it on the Discount page or directly on New Order and press Redeem. Depending on the code you get free balance (credited immediately) or a discount on all your orders for a limited time.

• Every code can be redeemed once per account.
• Codes can have a limit (number of uses, end date) and can be withdrawn - a discount code stops working for everyone as soon as it is deactivated.
• After several wrong entries in a row, redeeming is blocked for a few minutes.

Codes are often shared by creators and partners - follow us on Discord so you do not miss them.

How does the Affiliate program work?

On the Affiliate page you find your personal invite link. When someone registers through it and later adds funds, you earn a commission (a percentage of the amount - shown on that page) as balance. Every kind of top-up counts, the commission is credited instantly and has no limit. You can see everyone you invited and every payout on the same page.

Inviting yourself (same device or network) does not count, and abusing the program - for example with fake or multiple accounts - leads to a ban.

What is the Top 10?

When it is switched on, the Top 10 page ranks the most active customers of the month. You collect points by ordering (1 EUR spent on orders = 1 point; refunded or cancelled orders do not count, and adding funds does not count either). The 10 best of the month receive free balance on the 1st of the next month, then everybody starts again at zero. Other customers only see a shortened version of your name. Only one account per device is ranked, and banned accounts are not ranked.

How do I get free orders?

Link your Discord account under Profile and top up your balance - the bigger the deposit, the more free-order uses you get: 5-9.99 € = 2, 10-19.99 € = 4, 20 € or more = 6. Use them in our Discord server with the /free-order command.

How do I keep my account safe?

• Turn on two-factor authentication under Profile: after your password you enter a code we send to your email.
• Use a strong password you use nowhere else. Staff will never ask for your password or API key.
• Forgot your password? Use "Forgot your password?" on the login page. The reset link arrives by email, is valid for 1 hour and works once. Check your spam folder if it does not show up.

What do I get from linking Discord or Telegram?

Under Profile you can link Discord and/or Telegram. Then you can log in without typing your password, get a direct message when a support ticket is answered or a deposit is confirmed (you choose which in Profile), and - with Discord - use bot commands such as /user, /order and /free-order. Linking Discord also adds you to our Discord server and keeps your Discord roles in sync with your panel roles.

What is my API key?

The API key lets you place orders, check order status and your balance by program - useful if you resell GP services through your own website or panel. Documentation with examples is on the API page, the key itself is managed under Profile. The same rules apply as in the web panel: link check, quantity limits, and a second order on a link that is still busy waits for its turn (the API reports it as pending).

Never share your API key. It works like a password - whoever has it can place real orders and spend your balance. Regenerate it in Profile if it may have been exposed; the old key stops working immediately.

What is Website Traffic?

Visitors sent to your website. 10,000 Website Traffic means 10,000 visits (bots or, depending on the service, real visitors) that stay for a short to longer time and raise your traffic numbers.

What are Roblox Connections?

Roblox friend requests: ordering them sends friend requests to your Roblox account.

What are Telegram Bot Starts?

They raise your bot's monthly active users. 10,000 Bot Starts make your bot show roughly 10,000 monthly active users.

What is the Report service?

An account gets reported a set number of times. How many reports it takes to remove an account varies a lot - some come down after around 100, others need 10,000 or more, and the platform decides in the end. A higher report count costs more but has a better chance.

How do I contact support?

Open a ticket on the Support page - choose the category Order, Payment or Other. For order problems, enter the order ID(s); without them we cannot look into it quickly. Our replies show up in the ticket (and as a message on Discord/Telegram if you linked them). You can also reach us on our Discord server.

How fast do I get an answer?

We answer as soon as we can. One ticket per topic is enough - writing again or opening duplicates does not speed things up, but a clear description with order IDs, links and screenshots does.

Can I follow the status of GP?

Yes: status.galaxy-panel.com shows whether everything is running or if maintenance is planned. Suggestions and bug reports are welcome at tracker.galaxy-panel.com.